Online Summit
▪️ Free Online Summit for IT Service Providers ▪️
Calling All Canadian IT Service Providers:
Free Online Summit for IT Service PROS
Join us to learn the managed IT services that drive huge recurring monthly revenue and bigger profits.
Register now for FULL access to all of the online presentations.
October 3, 2019
8:00 AM - 11:59 PM EST
who should attend
This event is for IT consultants, VARs, Integrators and Managed Service Providers. If you offer cybersecurity, data backup and recovery, or other networking services, then we'd love to have you!
- all attendees eligible for $1000 in gift card giveaways -
all attendees eligible for $1000 in gift card giveaways
Recurring monthly revenue is what drives the value of your business, 
and services are what drive recurring monthly revenue.
WE WANT TO HELP YOU GROW YOUR BUSINESS! From voice services and security to managed print and the Internet of Things, ChannelPro and IoT Playbook have the details you need from experts you can trust. Join us and an all-star roster of top integrators, vendors, and analysts for a day of actionable insights on the industry’s hottest new service opportunities.
If you are:
  •  An Integrator
  •  A Solution Provider
  •  An MSP
...and, if you are interested in relevant and forward-thinking education, best practices, and training on offering your clients profitable IT services, then you do not want to miss out on this event.
Live online October 3, 2019, and then available on demand. This one-day event will be completely online to easily fit into your busy schedule.

Additionally, all attendees are eligible for $1000 in gift card giveaways!
Cybersecurity: Protection for Your Clients, Profits for You
Whether you’re just starting a cybersecurity line of business or getting ready to ramp up your advanced security services, this Free Expert Guide offers a glossary of terms and technology, a look at the threat landscape, tips for selling cybersecurity, how compliance regulations may impact the Internet of Things, and peer advice on leveraging the Dark Web for dollars.

We will send you a download link when you register for the online summit.
Positioning Your Canadian MSP Business for the Future
Is your Canada-based MSP business prepared for not only the changing technology landscape but the new business opportunities of the future? This Expert Guide from ChannelPro and IoT Playbook will help you get there.

Inside you’ll find steps to follow to Cloud 2.0, how to develop business around emerging technology like SD-WAN, automating managed services to derive more efficiency, and preparing for the Internet of Things market and the skills you’ll need such as analytics. In addition, we take a look at the Canadian SMB reseller mar­ket, and offer some pricing techniques to maximize your service margins.
Our agenda is still being fine-tuned, but currently includes:
✔️ Get ready for managed everything

If endpoint management and cloud-based email are the only subscription-priced services you offer, you’re missing out on a wide world of additional as-a-service recurring revenue opportunities. Our panel of experienced Canadian MSPs will prove it too in this fast-paced panel discussion of real-world opportunities in hardware-as-a-service, communications-as-a-service, disaster recovery-as-a-service, and other cloud and noncloud solutions.
John Krikke
Alain Lefebvre
Adam Sprague
Paolo Del Nibletto
Des Dougan
✔️ Proven tips on selling cybersecurity

Peer to Peer: Listen in as ChannelPro’s Colleen Frye talks one-to-one with three of your Canadian peers about proven best practices for launching a security practice, selling security services, and more.
Todd Crystal
Victor Beitner
✔️ Sales tip shootout!

Which sales expert is the best of the best? Decide for yourself as three leading sales consultants vie for your votes while providing concrete advice on challenges that channel pros face every day, from landing appointments and overcoming objections to cross-selling services and beyond.
Gil Cargill
Mike Schmidtmann
Erick Simpson
✔️ MSP pain point clinic

Having trouble getting your pricing right, hiring good technicians, or getting your clients to pay on time? Managed IT services consultants Karl and Manuel Palachuk have the cures you need to those and other operational pain points. Join them as they help members of our audience tackle real-world business challenges live and on stage!
Manuel Palachuk
Karl Palachuk
✔️ IoT Playbook: Getting started in the Internet of Things

If you know how big the Internet of Things will soon be but don’t know where to begin with it, we’ve got the answers you’re looking for! Join ChannelPro’s Mark Smith for a no-nonsense conversation with solution provider Luis Alvarez, of Alvarez Technology Group, offering step-by-step instruction on launching an IoT device management practice. It’s actionable advice based on real-world experience that can double your managed services income overnight.
Mark Smith
Luis Alvarez
✔️ Frozen North, Red Hot Markets

Join our panel of leading vendor executives for a look at the biggest emerging, unappreciated, and underexploited opportunities for Canadian channel pros today.

And Remember: All attendees eligible for $1000 in gift card giveaways!
John Krikke
VP, Onward Computer Systems Inc.
John Krikke is a partner and Vice President of Onward Computer Systems, a 28-year-old organization that offers complete IT solutions and managed services to small and medium sized businesses in Southern Ontario.
John has been involved in the IT technology industry since 1986. In 1993 he formed Krikke Computer Services (KCS), an innovator in providing managed support services for small and medium sized business. In 2009 John merged the operations of KCS into Onward Computer Systems and assumed the role of Vice President.

John Krikke holds a number of technical certifications and plays an active role in the SMB partner community. He has been a member of the CompTIA Partner Advisory Council and was the Microsoft SMB Partner Area Lead for Canada, acting as liaison between Microsoft and the SMB partner community. John sits on several advisory panels and boards and regularly participates in industry conferences.
Des Dougan
Principal, Dougan Consulting Group Inc.
Des Dougan is Principal of Dougan Consulting Group Inc., based in metro Vancouver, British Columbia, Canada. Des has been running the consultancy since 2007, following a 30-year corporate IT career. Originally focused on break/fix, the company has been evolving towards managed services over the past several years.

Adam Sprague
CEO, BrunNet Inc.
Adam has been in the IT industry since 1997, following his graduation from the University of New Brunswick with a business degree and diploma in technology management and entrepreneurship. He has overseen BrunNet’s overall strategic direction for the past decade and has helped the company grow into one of the largest IT solutions providers in Atlantic Canada.

Adam is the Vice President of Synnex Canada’s Varnex Community and serves on their North American Advisory Board. He holds several industry-related sales and technical certifications from BrunNet’s vendor partners including HP, HPE, Lenovo, VMware, Microsoft, Eaton, WatchGuard, and Intel. His skill set includes leadership and business management, technical sales, vendor relations, and project management.

Luis Alvarez
President and CEO, Alvarez Technology Group
In less than a decade, Luis Alvarez has grown the Alvarez Technology Group, Inc. (ATG) from a small two-person consultancy to the premier information technology (IT) solutions provider on the California Central Coast, delivering IT services to more than 200 companies throughout the state. A visionary who never shies away from exploring exciting new technologies that might give his clients a competitive advantage, Luis specializes in working with executives and managers of small and midsize businesses, sharing his expertise by advising them on trends, analyzing their systems for improved performance, and planning how IT can help achieve their business goals.
Luis is considered an expert in business process flow and the integration of IT for maximum profitability. He lead the industry toward a managed services model, an operational strategy that allows ATG to offer continuous monitoring and management of client IT infrastructure at an affordable price point. Luis designed the iTeam service delivery system based on this managed services model.

Luis has been received numerous accolades and awards, most notably landing on the MSPMentor 250 list every year since its inception, as well as leading the company to an appearance on the Inc. 5000 Fastest-Growing Private Companies list in 2011.
Gil Cargill
Sales Acceleration Coach, Cargill Consulting Group Inc.
After concluding a spectacular sales and management career at IBM, in which he led his sales team from a dead-last rating among 220 branch offices to first place in less than a year, Gil Cargill launched his own consulting practice in 1978. Cargill Consulting Group, Inc. was built on the same strategies that produced Cargill’s outstanding sales results at IBM.
Gil Cargill has spent the past 40 years as a consultant, speaker, and trainer helping thousands of businesses achieve dramatic and permanent improvements in sales productivity. Cargill has taught salespeople across diverse industries the importance of developing sales processes, the advantages of implementing new technology, and the benefits of tracking sales performance.
Cargill is a frequent speaker at national conventions and meetings of Vistage International, formerly The Executive Committee (TEC), and has been consultant to such organizations as Toshiba, ComputerLand, Micro Age, Apple Computers, Borg Warner Weyerhaeuser, and many thousands of growing small-to-medium businesses.
In 1996, Sales & Marketing Management magazine named Gil Cargill one of the “Top Six Speakers in the Country”, and Successful Meetings magazine listed him as one of the “Hot 25 Speakers to Watch For.” In 2015, the Sales Lead Management Association named Gil Cargill one of the "Top 10 Most Inspiring Leaders in Sales Lead Management. Cargill has received numerous other awards/recognitions and is frequently quoted in leading sales and management publications.
Mike Schmidtmann
Business Consultant, Trans4mers LLC
Mike Schmidtmann has led information technology sales teams for more than 20 years. He currently works with solution providers across the United States on sales recruiting, new business development, and profit growth.
Mike currently leds Trans4mers, a peer group for sales vice presidents and sales managers in the IT industry. Members consistently out-perform their industry peers in sales growth, profitability, and innovation. Previously, Mike spent nine years leading a five-state region for Strategic Products and Services, a highly successful Avaya Business Partner.
Mike is a frequent public speaker on business and sales topics, and is the past president of the Washington D.C.-area chapter of the National Speakers Association.
Karl Palachuk
President, Small Biz Thoughts
Karl W. Palachuk has built and sold two successful managed service business in Sacramento, Calif. He is a business coach, and the author of seventeen books. His books include "Managed Services in a Month," "The Network Documentation Workbook," and the 4-volume set, "The Managed Services Operations Manual." In fact, Karl has written and produced more training materials for SMB IT consultants than anyone!
Karl has been named SBSer of the Year by SMB Nation. He has frequently appeared on the MSPmentor 250 list and the SMB 150 list by SMB Technology Network (SMBTN). He is a speaker at the ChannelPro SMB Forum live events.
Manuel Palachuk
Owner/President, Manuel Palachuk International
Manuel is the coach that will take you to the gym, not just send you there.
He is the author of the book "Getting To The Next Level: A Blueprint For Taking You And Your Business To The Top." He has over 30 years of business, management, and training experience in the computer and electronics industries. He has owned several successful businesses, managed several successful IT and MSP service companies, and coached or mentored many more around the world.

Manuel is a thought leader on Agile as applied to Business Strategy and as applied to the Service Delivery processes. He is a well-known author, speaker, and trainer on these subjects at industry conferences and in the IT consulting community for Small and Medium-sized Businesses. He holds degrees in Electrical Engineering Technology and Automated Manufacturing Technology.

Manuel is the premier coach for training your team on Agile Service Delivery, the Ten Golden Rules of PSA, and Working and Tracking Time in Real-time. He is also the original innovator of Business Agile Strategy Execution (BASE), the most powerful methods for managing your business roadmap & strategy and executing on it.

When you're ready to get to the next level, get the right coach. Visit to find out more about all of his methods and programs, and to get your free strategy session.
Alain Lefebvre
COO, Great White North Technology Consulting Inc.
Alain Lefebvre is a co-founder and Chief Operating Officer of Great White North Technology Consulting Inc, a managed IT services provider located in Timmins, Ontario. Although the company is based in Northern Ontario they serve small and medium businesses across Canada, including the Arctic Circle. Alain and his business partner Paul Brunet have grown the company to a team of 12 since founding the business in 2012, with plans to quickly add more. They have both merited Young Entrepreneur and Best Place To Work awards from the local chamber of commerce for growing Great White North into one of the premier managed IT service providers serving the North.
Erick Simpson
Chief Strategist,
Co-founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

The ASCII Group
The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more.  ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit
Buffalo Americas, Inc., based in Austin, Texas, is a leading global provider of award-winning networking, storage, multimedia and memory solutions for the home and small business environments as well as for system builders and integrators. With almost three decades of networking and computer peripheral experience, Buffalo has proven its commitment to delivering innovative, best-of-breed solutions that have put the company at the forefront of infrastructure technology. For more information about Buffalo Americas and its products, please visit
Compulocks Brands Inc.
Compulocks Brands is a premium DC-POS provider of high-quality security and display hardware solutions, helping companies provide better customer experience and strengthen brand image. We provide secure solution for any make, model, and industry. Our line of products includes secured tablet display solutions such as wall mounts, kiosks, floor stands. We also provide point-of-sale hardware solutions, anti-theft locks for pc and laptops, charging cabinets and ergonomic solutions.

Compulocks Brands specializes in meeting the needs and providing solutions for a wide range of vertical markets – retail, healthcare, hospitality, education, banking, government, tradeshows, and others.
ELO Digital Office
ELO Digital Office USA provides affordable and innovative digital content management solutions for organizations of all sizes and industries throughout the United States. ELOoffice, ELOprofessional, and ELOenterprise give businesses an electronic and secure way to easily capture, archive, and manage business documents and information – both paper-based and digital. For additional information, visit:
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.
Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 72,000 employees in 88 companies around the world, and is proud of its contributions to the communities in which it operates and its ongoing efforts to reduce environmental impacts.
Epson America, Inc., based in Long Beach, Calif., is Epson’s regional headquarters for the U.S., Canada, and Latin America.
With a mission of cutting through the noise for Canadian VARs and MSPs, is a daily news, information and analysis blog for the Canadian IT channel community, with a focus on serving Canadian Value-Added Resellers (VARs) and Managed Service Providers (MSPs). delivers content to the community via its website.

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